When you place an order from our online store, you have the following payment options.
You can pay for your order by making a deposit in one of the following bank accounts of our company. When using this method, please indicate your order ID along with your name when submitting.
Bank: Eurobank IBAN: GR 9102602480000190200847993 Account holder: GRATSAS SPYRIDON tou Nikolaou
Pay on delivery
It is possible to purchase the product through cash on delivery. Payment is made to the driver of the cooperating courier company at the time of receipt of the order. The shipping & cash on delivery cost is a total of 6.00 euros (3.00 + 3.00) for all of Greece and is included in the final cost of the order.
Purchases made through e-perfume.gr can also be made using a credit card provided it is legally used. The cards that are accepted by the cooperating bank Eurobank are Visa, Visa Electron, Mastercard and Maestro of all banks. The Company has adopted procedures, which protect the personal data provided by users through the website. User data is protected from any unauthorized access or disclosure, loss or misuse and alteration or destruction. The connection of users to the website is secure, because all electronic transactions take place on the bank’s e-banking website. This means that for any mistake or problem during the payment, the bank is solely responsible and you should contact it.
B. Shipping costs and delivery time
The shipment of products is carried out through courier companies and the delivery time for Greece is 1-3 working days, while for abroad delivery is made upon contact with us.
Shipping cost for all payment methods and purchases within Greece are 3€ for the first 2 kg and 1€ for every extra kg . If the pay on delivery method is chosen, then there is an additional charge of 3€.
C. Cancellation of order before delivery of the product
The buyer has the right to cancel the order before sending the product. To cancel the order, the buyer must contact the company at the email address and telephone numbers listed on our website.
The Company will accept the cancellation and will return the cost to the buyer. If the shipping process of the product has started and the product is on the way or has been delivered to the buyer, then the cancellation is considered as a refund and the following conditions apply.
D. Product returns
I. The buyer has the right to return for any reason the product purchased and delivered within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used and is accompanied by all the necessary documents proving the transaction.
To facilitate the process, prior communication with the company is strongly suggested.
The return cost is borne exclusively by the withdrawing buyer, except in the case where provable defects are found in the product, in which case the costs are borne by the Company.
In particular, the conditions governing the return of a product are the following:
The product must be returned within 14 days from the date of receipt.
The product packaging must be in its original condition.
The returned product must not have been used or damaged.
Return costs are borne by the customer, unless there are real defects.
In the event that the product to be returned is received by the Company without prior charge of shipping costs, these costs are deducted from the amount to be returned.
The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale.
In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at his expense.
Upon the return of the product and its receipt, the Company undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement).
In the event that for any reason the replacement of the product (with another same or different) is not the choice of the buyer, the amount spent for the canceled purchase may be refunded. The way of its return is determined in consultation with the corresponding department of the company.
All products available from the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In this case the products have a special mark, while their exemption from the right of unjustified return is clearly stated in the specific conditions that frame their disposal.
However, the right of return cannot be ruled out and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.